Privacy Policy

Last Updated: March 27, 2026

1. Introduction

Welcome to downloadyoutubetranscripts.com. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using our transcript extraction service.

2. Information We Collect

2.1 Information You Provide

• Email address and account information when you create an account
• Video, channel, or playlist URLs that you submit for processing
• Formatting preferences, download options, and other settings you choose
• Messages you send us through support or email

2.2 Information We Automatically Collect

• Basic technical data such as IP address, browser type, device information, and approximate location
• Usage data such as pages visited, actions taken, and timestamps
• Your download history
• Account balances, credit usage, and billing-related records
• Cookies for authentication and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide transcript extraction, formatting, and download functionality
• Create and manage your account
• Track credits, free trials, and payment activity
• Respond to support requests and product questions
• Improve reliability, performance, and product features
• Detect abuse, enforce limits, and protect the service

4. How We Share Your Information

We do not sell your data. We share information only with:

• Service Providers: vendors that help us run the product, such as hosting, authentication, analytics, email, storage, and payment processing providers
• Legal Requirements: when required by law, regulation, subpoena, or similar legal process
• Business Protection: when necessary to investigate fraud, abuse, security issues, or violations of our Terms

5. Payments and Credits

Payments are processed by Stripe. We do not store your full payment card number on our servers. We may store transaction IDs, purchase amounts, timestamps, billing email, and credit balances so we can provide support, prevent fraud, and maintain your account history.

6. Cookies and Analytics

We use cookies and similar technologies to keep you signed in, remember preferences, understand product usage, and improve the service. You can control cookies in your browser settings, but some features may not work correctly if cookies are disabled.

7. Data Retention

We keep information for as long as necessary to operate the service, comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements. We may retain limited records after account deletion when necessary for fraud prevention, billing records, or legal compliance.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices

You can request access to, correction of, or deletion of your data by emailing us at [email protected]

10. Data Deletion

To delete your account and data, email [email protected]. We will process deletion requests within a reasonable time, subject to any information we need to retain for legal, accounting, fraud prevention, or security purposes.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the "Last Updated" date.

12. Contact Us

Questions? Email [email protected]